Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable). You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@stillfab.org. We will email you a copy of the Return Shipping Label.  You will need to:

*Enclose a copy of your receipt or proof of purchase

*Print out the Return Shipping Label

*Attach the Return Shipping Label on the package

*Send the package through the United States Post Office

Please note that returns will need to be sent to the following address: 

Still Fabulous Consignment

2161 Primrose Ln

Mattoon, IL  61938

If your return is accepted, we’ll send you a Return Shipping Label, as well as instructions on how and where to send your package. The flat shipping rate of $7.99 will be deducted from your refund, along with a restocking fee of 15% of the item cost.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@stillfab.org.

Wrong Item received
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like intimates, (such as swimsuits, swim trunks, and underwear).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once we’ve received and inspected your return, if approved for a refund, you will be refunded with a Virtual Gift Card Code within 10 business days.

If you have not heard from us for more than 15 business days, since you have sent in your return, please contact us at support@stillfab.org.